At Habitat Shop, we take pride in offering premium designer furniture that meets the highest standards of craftsmanship. However, we understand that sometimes a piece may not perfectly suit your space. Our Returns & Exchanges policy is designed with our discerning customers in mind, ensuring a seamless process should you need to return or exchange your purchase.

Our Return Policy

We accept returns within 15 days of delivery for most of our designer furniture collections, provided the items are in their original, unused condition with all tags and packaging intact. Please note:

  • All returns require prior authorization
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs
  • Custom or made-to-order pieces cannot be returned (see exceptions below)

Non-Returnable Items

Due to their custom nature, the following items cannot be returned unless defective:

  • Made-to-order Chesterfield collections
  • Custom fabric selections for sofas and armchairs
  • Personalized furniture pieces
  • Final sale items (clearly marked at purchase)

Return & Exchange Process

  1. Initiate Your Request: Contact our design team at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Authorization: We will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
  3. Prepare Your Item: Carefully repackage the furniture in its original packaging, including all protective materials and documentation.
  4. Ship Your Return: Send the item via a trackable shipping method to our fulfillment center at:
    Habitat Shop Returns
    3065 East Pebblestone Dr
    Fayetteville, US 72701
  5. Receive Confirmation: Once received and inspected (typically within 5 business days), we will process your refund or exchange.

Exchange Process

For exchanges of eligible items:

  1. Follow the standard return process above
  2. Clearly indicate the replacement item you wish to receive
  3. Any price difference will be charged or refunded accordingly
  4. Standard shipping fees apply for the new item

Refund Information

Upon approval of your return:

  • Timing: Refunds are processed within 5 business days after we receive and inspect the returned item
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You will receive the full item price minus original shipping costs

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If your premium furniture arrives damaged or defective:

  1. Contact us immediately at [email protected] (within 48 hours preferred)
  2. Include photos of the damage and packaging
  3. We will arrange for repair, replacement, or return at no cost to you

Return Request Template

To expedite your return request, please use the following template when emailing our team:

Subject: Return Request – Order #[Your Order Number] Dear Habitat Shop Design Team, I would like to request a return for my recent purchase: Order Number: [Insert] Item Name: [Insert furniture piece name] Reason for Return: [Insert reason – fit, color, etc.] [For exchanges, add:] I would like to exchange this for: [Insert replacement item details] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our dedicated design team is happy to assist with any questions about returns or exchanges. Contact us at:

Habitat Shop Customer Care
Email: [email protected]
Phone: [Insert customer service number]
Hours: Monday-Friday, 9am-5pm EST

We appreciate your trust in Habitat Shop for your premium furniture needs and strive to make every aspect of your experience exceptional, including our returns process.